Customers may qualify for a refund in the following situations:
No refund will be issued after successful delivery unless a platform error occurred.
Refund processing time: 5 to 10 business days depending on the payment provider.
If an order is cancelled after a driver has accepted it, compensation may be provided based on platform rules.
Drivers may lose earnings if:
Movexy reserves the right to adjust driver earnings in cases of disputes or system errors.
Vendors are responsible for refunds related to product quality, incorrect items, or product disputes.
Movexy may facilitate refunds in cases where delivery services failed.
Vendor payouts may be adjusted to accommodate customer refunds where applicable.